1. Your Details
  2. Sender Details
  3. Addressee Details
  4. Details of Enquiry
  5. Description of Posted Item
Enquiry Form for missing, damaged or delayed items

Please ensure you provide your correct contact information as we may need to contact you about your case.

Step 1 of 5 - Your details

Please make sure you can supply the following:
Post Office receipt (for bar-coded items)
Envelope (for delayed letters)
Packaging (for damaged items, you should also retain the damaged contents for inspection)
Documentary evidence of contents (for claims involving insured items)

Please complete this form in five quick and simple steps.
Please be aware that there is no compensation for items sent using the Standard service. Need help? (opens in a new window)
A valid email address is required as this is the email we will use to send an acknowledgement and case reference number to.